How an engagement runs
Five phases, from a first meeting to a handover, with a decision at the end of each. You know where the work stands at every step.
Five phases, one decision after each
Every engagement follows the same map, whatever its size. A phase closes when you have approved what it produced.
- 1. First meetingWe listen to the question, the context and the constraints, and say whether and how we can help.
- 2. DiagnoseWe map the current processes and systems with the people who run them, and agree with you on what has to change.
- 3. DesignWe design the target processes and the integration, with the plan to get there, and submit them for your approval.
- 4. DeliverWe build, connect, test and migrate, and report to the steering committee until go-live.
- 5. Hand overWe hand over the documentation, the knowledge and the running operation to your teams.
Questions about an engagement
How does an engagement start?
With a first meeting, where we listen to your question and its context. If we can help, you receive a written proposal with the scope, the team, the phases and the price of each.
How long does an engagement last?
It depends on the scope. The proposal gives the duration of each phase, and every phase ends with a decision of yours before the next one starts.
Who works on it?
The consultants named in the proposal, who stay on the engagement from the diagnosis to the handover.
Do you work on our premises?
Workshops and walk-throughs take place with your teams, where they work. The rest is done wherever it is most useful to the project.
How do you handle confidential information?
We sign a confidentiality agreement before the diagnosis starts, and work within your own security and outsourcing rules.
What do we have at the end?
The processes, the integration and the running operation, with the documentation your teams need to run and change them without us.
Start with one meeting
Tell us what has to change and where it hurts today. The first meeting is for understanding the question, and for both sides to see whether we are the right people for it.